Refund policy

Changed your mind? That’s okay.

If you’re not fully satisfied, you may return items within 14 days of receiving your order, provided:

The product is unused and in its original condition
You notify us in advance at {{Email Address}}
You ship it back within 14 days of notification
Return costs are paid by the customer (unless the product is faulty)

Exceptions
We cannot accept returns of customized or personalized products unless they arrive damaged or incorrect.

Damaged Items
Please contact us within 48 hours of delivery and include a photo of the damaged item along with your order number.

Refunds
Approved refunds will be issued to the original payment method within 7 working days after we receive the returned item.

Last updated: [Insert date] These Terms and Conditions ("Terms") apply to your use of the website www.colorsofdoa.com ("Website") and any orders you place via the Website. Please read these Terms carefully before placing an order. By accessing our Website or placing an order, you agree to be bound by these Terms. Company Information Colorsofdoa is operated by [Company Name], a company registered in [England and Wales / Scotland / Northern Ireland] with company number: [●] Registered address: [●] E-mail: [●] Phone: [●] Clause 1. General 1.1 These Terms apply to all products, services, orders, and deliveries from Colorsofdoa. By placing an order on our Website, you accept these Terms. 1.2 We reserve the right to update these Terms at any time. The updated Terms will apply from the date they are published on the Website. Clause 2. Orders and Contract 2.1 A legally binding contract is formed when you receive an order confirmation email from us. Until then, all orders are subject to acceptance and availability. 2.2 All products remain the property of Colorsofdoa until full payment has been received. 2.3 We reserve the right to refuse an order or cancel an order in case of pricing errors, suspected fraud, or breach of these Terms. Clause 3. Prices and Payment 3.1 All prices are displayed in GBP (£), including VAT (where applicable), but excluding delivery charges, which will be added at checkout. 3.2 Payment can be made securely using the following methods: Visa, MasterCard, American Express, PayPal, Klarna, or Apple Pay. 3.3 We do not store credit/debit card details. Payments are processed securely by our third-party payment provider. 3.4 If an incorrect price is listed due to an error, we reserve the right to cancel or amend the order even if payment has been made. Clause 4. Delivery 4.1 We offer delivery to the UK and selected international destinations using reliable courier services. 4.2 Estimated delivery times are provided at checkout. Please note that these are estimates and not guarantees. 4.3 Risk in the goods passes to you upon delivery. We are not liable for any delays caused by events outside our control. 4.4 Any customs fees, duties, or local taxes applicable for deliveries outside the UK are the responsibility of the customer. Clause 5. Right to Cancel (Consumer Contracts Regulations 2013 - UK) 5.1 If you are a UK or EU consumer, you have a legal right to cancel your order within 14 days of receiving the goods. 5.2 To exercise your right to cancel, please contact us via email within the cancellation period. You will need to return the item(s) in original condition at your own cost. 5.3 We will issue a full refund (including basic delivery charges) within 14 days of receiving the returned item(s). 5.4 This right does not apply to custom-made or personalised items. Clause 6. Returns & Refunds 6.1 You may return full-price items within 30 days of receipt for a full refund, provided the item is unused, in original packaging. 6.2 Sale or promotional items can be returned within 14 days of receipt. 6.3 Personalised or custom items are non-returnable unless faulty. 6.4 Please include your order number and reason for return with the package. We recommend using a tracked service and keeping proof of postage. 6.5 Refunds will be made to the original payment method within 14 days of receiving the returned item. Clause 7. Faulty Items & Warranty 7.1 If you receive a faulty or incorrect item, please contact us within 14 days with photos and details. We will provide a prepaid return label where applicable. 7.2 We offer a standard 3-month warranty against manufacturing defects on all products unless stated otherwise. 7.3 The warranty does not cover damage caused by misuse, neglect, or unauthorised alterations. Clause 8. Intellectual Property 8.1 All content on this Website, including but not limited to text, images, graphics, and logo, is the property of Colorsofdoa or its licensors and is protected under copyright laws. 8.2 You may not copy, reproduce, distribute or use our content without express written permission. Clause 9. Limitation of Liability 9.1 To the extent permitted by law, Colorsofdoa shall not be liable for any indirect, incidental, or consequential damages arising from your use of the Website or the purchase of products. Clause 10. Governing Law 10.1 These Terms and any dispute arising out of or in connection with them shall be governed by the laws of England and Wales. 10.2 Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales. Clause 11. Contact If you have any questions or complaints, please contact us at: Email: [●] Phone: [●]

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